Our Credit Card Processor Stripe, has deemed us to be a Restricted Business and will no longer do business with us. Therefore, Paypal is our only means of accepting a credit card. If you would like to pay by check, please email us and we will provide you a total, take your items out of inventory and ship your items upon receipt of the check. With Paypal we only process through them or via an invoice sent through their system so you are protected by them. If you have any questions, please reach out 316-393-1283 or r3brass@gmail.com
Currently we only ship via the United States Postal Service utilizing their Flat rate priority mail packaging. We have looked into other carriers and due to the weight of most packages this is the most economical.
If you receive a refund from us, it is 99% of the time due to us finding we can package the items more efficiently then the system calculates, so we are refunding the difference in shipping.
In some cases it is taking more than the 3-5 days for shipments to arrive due to increased postal demand due to the pandemic. Please know that we watch all packages closely until they are marked as delivered. We also open cases when it looks like a package is going to arrive late or does not show movement within the postal system and should your package not be delivered we will either offer a full refund or if we have the stock to send a replacement we will do that.
If you have requested to be added to our waitlist for an item, please be advised that we have no idea how long it could take to get the item back in stock. You will receive an email just as soon as we have at least one & it will be on a first-come first-serve basis.
Also, we are fully processing a brass pickup prior to listing so if you have multiple items you are on the waitlist for, they will all list at once in hopes that you can order more than one item allowing for shipping to be combined.
If there is something specific you are looking for and we might have a partial bag, ie we might be 5-10 pieces short of a full - we can absolutely work with you on these partials if you are interested. Just email us at r3brass@gmail.com or phone us at 316-393-1283 - please include your phone number as it is much easier\quicker than email for us to ask questions.